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Spot It.
Your largest customer just told you they are leaving. Or your top employee handed in a resignation. The news hit hard, and you are scrambling to figure out what comes next while trying to keep everyone else calm.
Sight It.
A sudden loss shows how much depended on one relationship. Often there were warning signs that went unnoticed in the day-to-day rush. Backup plans didn't exist because the risk never felt real. And the shock itself can push owners into fast decisions that make the situation worse instead of better.
Solve It.
Steady things, then plan:
- Take a day to assess the full impact before reacting.
- For a lost customer, ask honestly why, and whether any of the relationship can be saved.
- For a lost employee, document their work and arrange interim coverage.
- Talk calmly with the team about what is happening and what comes next.
- Use the moment to reduce how much the business depends on any single customer or person.
Losses hurt, but they often show exactly where the business needs strengthening.
Fixed it yourself? Great. Want help making it stick? Talk to a Troubleshooter.
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