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Spot It.
A job moves smoothly inside each team, then stalls as soon as it passes to the next one. Sales hands off to operations with missing details. Operations waits on purchasing. Each department points at the other, and the customer is left waiting.
Sight It.
Handoffs are often the weakest point in a business. Each department focuses on its own piece, and nobody owns the full process from start to finish. The information the next team needs isn't captured. And there is no shared view of where a job stands, so problems surface only when someone asks why it is late.
Solve It.
Strengthen the handoffs:
- Map the path of a typical job from first contact to final invoice.
- Identify each handoff and the information the next team needs.
- Create a simple handoff checklist or form for each one.
- Give one person ownership of the full process, not just one part of it.
- Hold a short, regular meeting across departments to clear stuck work.
Work flows when handoffs are clear and someone owns the whole path.
Fixed it yourself? Great. Want help making it stick? Talk to a Troubleshooter.
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