Spot It.
Work gets done, then done again. Jobs come back for corrections. Materials get wasted. Your team spends hours fixing problems that shouldn't have happened, and the cost comes straight out of your margin.
Sight It.
Rework usually comes from unclear requirements, rushed work or skipped checks. Customer needs aren't fully captured at the start. The people doing the work may not have the right information, tools or training. And the cost of rework isn't tracked anywhere, so it stays invisible and never gets the attention it deserves. We often find that a few causes account for most of the rework once someone finally writes them down.
Solve It.
Measure it, then cut it:
- Start tracking every instance of rework: what it was, why it happened and how long it took.
- Review the list monthly to find the most common causes.
- Clarify requirements up front with a simple intake checklist.
- Add a quick check before work leaves each stage.
- Celebrate reductions in rework with the team.
Getting it right the first time is the least expensive way to work.
Fixed it yourself? Great. Want help making it stick? Talk to a Troubleshooter.