Spot It.
You bought software that promised to solve a real problem. A few months later, people have drifted back to the old way of doing things. The subscription keeps renewing every month, and you aren't sure anyone still logs in or what you are getting for the money.
Sight It.
New tools usually fail because of how they are introduced, not because of the tool itself. Training is a single session, if it happens at all. Nobody is responsible for making sure people actually use it. The old way is still available, so people fall back on it under pressure. And the tool may have been chosen without input from the people who were supposed to use it.
Solve It.
Get value from what you have, or stop paying for it:
- List every software subscription and what it costs each year.
- Check who actually uses each one and how often.
- Cancel the ones nobody needs.
- For tools worth keeping, give one person the job of driving adoption and training.
- Retire the old way of doing things once the new tool is properly set up.
A tool only saves time when people actually use it.
Fixed it yourself? Great. Want help making it stick? Talk to a Troubleshooter.