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Spot It.
Your team does what they are asked, but rarely more. When something unexpected happens, they come straight to you. Good ideas seldom bubble up from the people closest to the work. You wish people would take more initiative, but you aren't sure how to make that happen.
Sight It.
Initiative fades when people aren't sure what they are allowed to decide, or when past initiative was criticized. Goals may be unclear, so people can't tell what would actually help. And when the owner always steps in with the answer, the team learns it is safer to wait than to act.
Solve It.
Invite ownership:
- Make sure everyone knows the company's goals and how their role contributes.
- Tell people clearly what they can decide on their own.
- When someone brings you a problem, ask what they would recommend before you give your answer.
- Praise initiative, even when the result isn't perfect.
- Share examples of good decisions made by team members.
People step up when they know it is welcome and safe.
Fixed it yourself? Great. Want help making it stick? Talk to a Troubleshooter.
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