Spot It.
One person knows the passwords, the customer history, the pricing logic or how the main system really works. When they go on vacation, things stop. If they ever left for good, you honestly aren't sure what would happen, and that thought keeps you up at night.
Sight It.
Knowledge naturally gathers around long-time or technically skilled employees. Writing it down never feels urgent when that person is right there. Sometimes people hold on to knowledge because it makes them feel secure in their job. And the risk stays invisible until the day that person is suddenly unavailable and nobody else can get in.
Solve It.
Spread the knowledge around:
- Identify the people whose absence would cause the biggest disruption.
- List what only they know.
- Use a secure password manager so access isn't tied to one person.
- Have them document key processes and train a backup.
- Make knowledge sharing part of everyone's role, and recognize it when it happens.
Protecting the business means making sure no single person is a single point of failure.
Fixed it yourself? Great. Want help making it stick? Talk to a Troubleshooter.