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Plumbing contractor

Specialty Plumbing
Contractor

Empowering a $7M North Carolina Residential & Commercial Plumbing Contractor with 32 Employees with Clear Financial Management and Operational Scalability.

Background

Over recent years, they faced mounting challenges: rising material costs, supply chain delays, inconsistent job costing, eroding profit margins, and difficulty competing based on value rather than price. These issues led to delayed projects, client dissatisfaction, and a growing concern about sustainability and growth.

Challenges Identified

  • Escalating material costs and unpredictable supply chains impacting project timelines and budgets  

  • Lack of consistent job costing and limited financial visibility, hindering accurate project pricing and profitability analysis  

  • Struggling to differentiate through value propositions due to thin margins and price-focused bidding  

  • Operational inefficiencies and a lack of scalable processes, limiting growth potential  

  • Taking on unprofitable or overly risky jobs, further eroding margins and damaging reputation

Solution Implemented by Shapcott & Lauber:

Our team partnered with the client to address these critical issues through a comprehensive operational and financial overhaul:

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  • Implemented robust job costing systems to improve accuracy and real-time financial visibility

  • Developed strategic sourcing and inventory management practices to mitigate material cost fluctuations and delays

  • Created a value-based bidding framework to shift focus from price to quality and service differentiation

  • Streamlined operational workflows, identifying inefficiencies and establishing scalable procedures

  • Conducted risk assessment and pricing reviews to eliminate unprofitable contracts and protect margins

  • Provided ongoing coaching on financial metrics and project management to empower leadership with data-driven decision-making

Results

  • Achieved more accurate project estimates, ensuring better margins and reduced risk of underbidding

  • Gained real-time financial insights, allowing proactive adjustments during projects

  • Improved supply chain management and sourcing strategies, reducing delays and cost overruns

  • Positioned the company to compete effectively on value, not just price

  • Increased operational efficiency and scalability, paving the way for future growth

  • Restored and enhanced client satisfaction through more reliable project delivery and transparent communication

Client Testimonial

Working with Shapcott & Lauber transformed our approach to project management and financial oversight. They helped us implement systems that give us clarity and control, even amid rising material costs and supply chain issues. We’re now bidding with confidence based on real data, focusing on value rather than just price. Our margins are healthier, and our clients notice the difference. Thanks to their expertise, we’re on a stronger path toward sustainable growth."

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